1. Our rooms are widely suitable for all ages. There are no sharp or hazardous objects and the rooms do not involve anything dangerous. You may encounter stairs, secret chambers, tight spaces, dark areas, bright lights and the likes during play through the rooms. If you are a pregnant mother or have any underlying health or mental/physical conditions such as a heart condition, muscle injury, hypertension, claustrophobia or any similar kinds, please do not risk your own safety and avoid participation in the game. Your personal discretion is advised.
  2. The answers to the puzzles are rational solutions derived through logical deduction and does not require uncommon or obscure knowledge. Please refrain from using force to open props, locks or doors as items have been damaged previously. Your mind is all you need.
  3. Please do not remove the “DON’T OPEN”, “DON’T TOUCH” and “DON’T TEAR” signs found in the rooms. They are there for your protection.
  4. Please take care with our items in the puzzle rooms as all damaged items during the activity in in the room are entirely your responsibility; damaged items will be repaired or replaced by the client in cases they can not be further used.
  5. Children 15 years old and below must be accompanied by at least one (1) paying adult.
  6. The game stops at precisely 60 minutes after the start of the reservation, regardless whether or not the room has been completed. This is to allow time for the next reservation.
  7. Food or drinks are not to be taken into the puzzle rooms and will need to be left under the supervision of the staff.
  8. If you are running late please notify our staff (phone call preferably). If you are half an hour (or more) late to your session without informing staff, your session will be cancelled and there will be no reimbursement.
  9. Refunds are only available in the case where a cancellation is made 48 hours prior to the session time.
  10. Mystic Clue reserves the right to retain deposits in cases where:
    • More than one cancellation is made, or
    • Cancellation/Reschedule is made less than 48 hours prior to session time, or
  11. For company events, please contact us via email [email protected] or phone (08) 6271 0276.
  12. Staff can stop the games progress at any moment if they feel the points in this document have been breached or for the safety of the players.
  13. The copying, distribution, publication or use of creative concepts belonging to Mystic Clue are strictly forbidden. Mystic Clue reserves the right to pursue legal action against the individuals breaking these rules.